---
schema_version: "1"
id: cc783b3dfb900c670413dcaffbd48b78ecf10c8c00f6f7f2da3093c1102d73a1
title: Manage Your Omni-Channel Work While On the Go
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_manage_work_on_the_go.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_manage_work_on_the_go.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d5f09d88712f385ddee5e109b0fd9018e79b3a85b455127ed1446421fba7a9a0
description: With Omni Inbox in Salesforce Mobile, work from anywhere using your mobile device.
products:
  - Service Cloud
release: "264"
---
# Manage Your Omni-Channel Work While On the Go

With Omni Inbox in Salesforce Mobile, work from anywhere using your mobile device.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Set Up Omni-Channel on Your Mobile Device](https://help.salesforce.com/s/articleView?id=service.omnichannel_agent_mobile_setup.htm&release=264.0.0&type=5)**  
    To use Omni Inbox in the Salesforce Mobile app, you must have the Digital Engagement license. To set up Omni Inbox, complete these tasks.
- **[Manage Work with Omni Inbox](https://help.salesforce.com/s/articleView?id=service.omnichannel_omni_inbox_manage_work.htm&release=264.0.0&type=5)**  
    To accept new work and resume in-progress work, open Omni Inbox in the Salesforce Mobile app.
- **[Search and Sort in Omni-Channel Inbox](https://help.salesforce.com/s/articleView?id=service.omnichannel_search_sort_rep.htm&release=264.0.0&type=5)**  
    To efficiently prioritize and manage work items in Omni-Channel inbox, you can search and sort them according to your preference.