Save service reps' time with Einstein. When Einstein Case Classification updates a
field on a case, Einstein Case Routing runs your assignment rules to route the case to a service
rep.
If you use case assignment rules or skills-based routing rules, we handle the routing for
you. Use the settings in Einstein Case Classification to route
cases to service reps after Einstein makes changes.
If you use any other logic for your queue-based or skills-based routing, or you have an
external routing implementation, subscribe to AIUpdateRecordEvent. After you get notified of Einstein changes through
AIUpdateRecordEvent, rerun your routing logic.
