---
schema_version: "1"
id: 8e9984a53660c807dfb5409ff55dfb765e946168624ccf8ce2044438e0e6da21
title: Route Work with Einstein Case Routing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_einstein_case_routing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_einstein_case_routing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 77a8ab988ba51413a1ad022e91dd936a7be09e5341f00fac373f89e756d85a5c
description: Save service reps' time with Einstein. When Einstein Case Classification updates a field on a case, Einstein Case Routing runs your assignment rules to route the case to a service rep.
products:
  - Service Cloud
release: "264"
---
# Route Work with Einstein Case Routing

Save service reps' time with Einstein. When Einstein Case Classification updates a field on a case, Einstein Case Routing runs your assignment rules to route the case to a service rep.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

 [![Watch Video Demo](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/resources-global/_corporate/images/play_btn.png) One-Minute Feature Tour: Einstein Case Classification and Case Routing](https://salesforce.vidyard.com/watch/SVYoP4cGZbsbeAhcLjGRiF)

If you use case assignment rules or skills-based routing rules, we handle the routing for you. Use the [settings in Einstein Case Classification](https://help.salesforce.com/s/articleView?id=service.cc_service_rules.htm&language=en_US) to route cases to service reps after Einstein makes changes.

If you use any other logic for your queue-based or skills-based routing, or you have an external routing implementation, subscribe to [AIUpdateRecordEvent](https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/sforce_api_objects_aiupdaterecordevent.htm). After you get notified of Einstein changes through AIUpdateRecordEvent, rerun your routing logic.