Fields for the Backlog Lightning App Builder component.
Required Editions
| Column |
description |
| Priority |
Priority of the work item. |
| Channels |
Salesforce object type for work, such as Lead, Case, and SOS. |
| Details |
Details of the work item. |
| User Sentiment |
The current customer sentiment for the work item, like Positive, Neutral, or
Negative. |
| INTR |
A Boolean showing whether the work is interruptible or not. A checkmark indicates
interruptible work. |
| Route By |
The routing mechanism used to assign the work item like Queue, Skill or Direct to
Agent. |
| Work Size |
The size of the Omni-Channel work item based on the associated routing
configuration. |
| Wait Time |
The date and time since the work item was requested. |
| Requested Time |
The date and time on which the item was assigned to the queue, skills, service rep, or
agent. |
