---
schema_version: "1"
id: 717e25fc37708a2252ea5cf665ef9d1fff1b50aa593dcb44dac93d7b294f7d72
title: Backlog Component Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_ccv2_backlog_component_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_ccv2_backlog_component_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 340571b98a70e6cd0b7b607dfe48adf19f01cd47627b7893b8d00a1a6409e646
description: Fields for the Backlog Lightning App Builder component.
products:
  - Service Cloud
release: "264"
---
# Backlog Component Fields

Fields for the Backlog Lightning App Builder component.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

 
| Column | description |
| --- | --- |
| Priority | Priority of the work item. |
| Channels | Salesforce object type for work, such as Lead, Case, and SOS. |
| Details | Details of the work item. |
| User Sentiment | The current customer sentiment for the work item, like Positive, Neutral, or Negative. |
| INTR | A Boolean showing whether the work is interruptible or not. A checkmark indicates interruptible work. |
| Route By | The routing mechanism used to assign the work item like Queue, Skill or Direct to Agent. |
| Work Size | The size of the Omni-Channel work item based on the associated routing configuration. |
| Wait Time | The date and time since the work item was requested. |
| Requested Time | The date and time on which the item was assigned to the queue, skills, service rep, or agent. |