To use Omni Inbox in the Salesforce Mobile app, you must have the Digital Engagement
license. To set up Omni Inbox, complete these tasks.
Required Editions
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Verify that your mobile device meets the minimum requirements for the Salesforce Mobile
app.
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Verify that you are assigned the Messaging Agent user permission.
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Download and install the Salesforce Mobile app on your device. You can download it from
the App Store or Google Play.
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Verify that your device receives notifications from Salesforce Mobile. Your device can
receive notifications about new work, updates to work, and changes to your presence
status.
