---
schema_version: "1"
id: 6491183d70c165c5a17089e462fdbae3c3e30464e51da95ad2da67871cfeeab0
title: Set Up Omni-Channel on Your Mobile Device
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_agent_mobile_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_agent_mobile_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 205543ab31a842bb62c9343636ba65b7f090549ce776f03ef3c627020b1379f8
description: To use Omni Inbox in the Salesforce Mobile app, you must have the Digital Engagement license. To set up Omni Inbox, complete these tasks.
products:
  - Service Cloud
release: "264"
---
# Set Up Omni-Channel on Your Mobile Device

To use Omni Inbox in the Salesforce Mobile app, you must have the Digital Engagement license. To set up Omni Inbox, complete these tasks.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. Verify that your mobile device meets the minimum requirements for the Salesforce Mobile app.
2. Verify that you are assigned the Messaging Agent user permission.
3. Download and install the Salesforce Mobile app on your device. You can download it from the App Store or Google Play.
4. Verify that your device receives notifications from Salesforce Mobile. Your device can receive notifications about new work, updates to work, and changes to your presence status.

#### See Also

- [Salesforce Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app.htm&type=5&language=en_US)
- [Requirements for the Salesforce Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_requirements.htm&type=5&language=en_US)
- [Salesforce Mobile App Notification Types](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_enable_push_notifications.htm&type=5&language=en_US)