Choose to allow Enhanced Web Chat customers to send emoji to service reps in messaging conversations. On the Embedded Service Deployment Settings page, turn on the keyboard.
Required Editions
| View supported editions. | |
This article applies to:
|
Enhanced Web Chat channels |
This article doesn’t apply to:
|
Enhanced In-App Chat, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel |
| User Permissions | |
|---|---|
| To set up this feature: |
Customize Application AND Modify Metadata Through Metadata API Functions |
| To modify permission sets and profiles: | Manage Profiles and Permission Sets |
- From Setup, in the Quick Find box, enter Embedded Service Deployments, and then select Embedded Service Deployments.
- Click the edit button to the right of your deployment, and select View.
- Click Edit Settings.
- Select Show Emoji Keyboard, and save your changes.
- Publish your deployment.