---
schema_version: "1"
id: e47658ec254506a82e1b9bde9bdcc6f944a86f5822edc1d5d1681d15c048d819
title: Show the Emoji Keyboard in Enhanced Web Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_emoji.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_emoji.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0e05cc091a59779005fffb78a3ecd1cc0e4df979d1107c0b69d0e6047100019e
description: Choose to allow Enhanced Web Chat customers to send emoji to service reps in messaging conversations. On the Embedded Service Deployment Settings page, turn on the keyboard.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Show the Emoji Keyboard in Enhanced Web Chat

Choose to allow Enhanced Web Chat customers to send emoji to service reps in messaging conversations. On the Embedded Service Deployment Settings page, turn on the keyboard.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="miaw_emoji__d235e1065"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_emoji__d235e1065" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Web Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard
              and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your
              Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d16167e98">User Permissions</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d16167e98 ">To set up this feature:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16167e98 ">
              <p>Customize Application </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Modify Metadata Through Metadata API
                Functions</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d16167e98 ">To modify permission sets and profiles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16167e98 ">Manage Profiles and Permission Sets</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and then select **Embedded Service Deployments**.
2. Click the edit button to the right of your deployment, and select **View**.
3. Click **Edit Settings**.
4. Select **Show Emoji Keyboard**, and save your changes.
5. Publish your deployment.