Alternative Solutions for Legacy Chat Features That Aren’t Available in Enhanced Chat
Planning to replace Legacy Chat with Enhanced Chat, but don’t see a Legacy Chat feature available in Enhanced Chat? Review this list of alternative solutions.
Required Editions
| View supported editions for Enhanced Chat. | |
| View supported editions for Legacy Chat. | |
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This article applies to: Enhanced Chat and Legacy Chat channels. |
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This article doesn’t apply to: Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, and Bring Your Own Channel. |
Note Beginning in June 2025, Messaging for In-App and Web is
changing its name to Enhanced Chat. During this transition, you can possibly see references to
both names in our documentation. We wish we could magically update the name everywhere at
once, and we thank you for your patience as we evolve.
Note If your business has a use case for a feature that’s not yet available in Messaging
for In-App and Web, we want to know. Work with your Account team to submit a Voice of the
Customer request or submit the use case on Ideas Exchange.
| Legacy Chat Feature | Enhanced Chat Alternative Solution |
|---|---|
| Queue Position | Estimated Wait Time |
| IP Blocking | Use a custom object and Omni-flow to check. |
| Invitations | Use custom javascript on the website and use Show/Hide to hide and show chat button as per custom logic. |