---
schema_version: "1"
id: 153110e0572f3825aea74f47c9f0b450ac9661ce34ac001a2bb95adf97233787
title: Alternative Solutions for Legacy Chat Features That Aren’t Available in Enhanced Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_chat_feature_alternatives.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_chat_feature_alternatives.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 284cd1c47113aa68a66f0a916b289a279456e497036b83f7d3c2854c8f0a9888
description: Planning to replace Legacy Chat with Enhanced Chat, but don’t see a Legacy Chat feature available in Enhanced Chat? Review this list of alternative solutions.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Alternative Solutions for Legacy Chat Features That Aren’t Available in Enhanced Chat

Planning to replace Legacy Chat with Enhanced Chat, but don’t see a Legacy Chat feature available in Enhanced Chat? Review this list of alternative solutions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:6.666666666666667%">
        <col style="width:93.33333333333333%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions for Enhanced Chat.
            </a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.live_agent_intro.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions for Legacy
              Chat.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="miaw_chat_feature_alternatives__d943e242"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_chat_feature_alternatives__d943e242" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;"><strong>This article applies to:</strong> Enhanced Chat and Legacy Chat channels.</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_x.png" alt="X icon"></span>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;"><strong>This article doesn’t apply to:</strong> Enhanced WhatsApp, Enhanced Facebook
            Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, and Bring
            Your Own Channel.</td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Beginning in June 2025, Messaging for In-App and Web is changing its name to Enhanced Chat. During this transition, you can possibly see references to both names in our documentation. We wish we could magically update the name everywhere at once, and we thank you for your patience as we evolve.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note If your business has a use case for a feature that’s not yet available in Messaging for In-App and Web, we want to know. Work with your Account team to submit a Voice of the Customer request or submit the use case on [Ideas Exchange](https://ideas.salesforce.com/s/search#t=All%26sort=relevancy).

 
| Legacy Chat Feature | Enhanced Chat Alternative Solution |
| --- | --- |
| Queue Position | Estimated Wait Time |
| IP Blocking | Use a custom object and Omni-flow to check. |
| Invitations | Use custom javascript on the website and use Show/Hide to hide and show chat button as per custom logic. |

#### See Also

- [_Trailhead_: Migrating from Legacy Chat to Enhanced Chat](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat)
- [Enhanced Chat FAQ](https://help.salesforce.com/s/articleView?id=service.miaw_faq.htm&release=264.0.0&type=5 "Review answers to commonly asked questions about Enhanced Chat, formerly Messaging for In-App and Web.")