Before you configure user access and customize the Field Service mobile app, download the connected app.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
| To access the Field Service mobile app, users need the Field Service Mobile user license. |
| User Permissions Needed | |
|---|---|
| To install connected apps and update user permissions: | Customize Application |
The connected app provides push notifications, geolocation services, and other app settings related to service report generation and app customization. If your team uses mobile devices, open a new incognito or private browser window and download the connected app for Field Service. If you want to use a sandbox, change login.salesforce.com to test.salesforce.com
Note Biometrics aren’t supported for the Field Service mobile app. Don’t add the
Biometric custom attribute to the connected app.
Apple and Google Maps provide high-level routes and ETAs in the Field Service mobile app. Android users require additional setup to get this functionality.
- Apex Rest Services permission enabled for their profile with access to these classes:
- FSL_RESTController_GoogleApis_Directions
- FSL_RESTController_GoogleApis_Requestor
- FSL_RESTController_GoogleApis_Geo