---
schema_version: "1"
id: bc7a6f6b70fadcd69807f07e24b1b090d4b81290f0f53741dede16dceeeeb8af
title: Download the Field Service Connected App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_prepare.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_prepare.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 98f9adcc2bf2791bfb3f6e05b7d7b54abfb7d70d1f7dd717e909e6920d6259c5
description: Before you configure user access and customize the Field Service mobile app, download the connected app.
products:
  - Field Service
release: "264"
---
# Download the Field Service Connected App

Before you configure user access and customize the Field Service mobile app, download the connected app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d136212e76">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d136212e76 ">To install connected apps and update user permissions:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d136212e76 ">Customize Application</td>

        </tr>
      </tbody>
    </table>

The connected app provides push notifications, geolocation services, and other app settings related to service report generation and app customization. If your team uses mobile devices, open a new incognito or private browser window and download the [connected app](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tHq000001lX7y&isdtp=p1) for Field Service. If you want to use a sandbox, change login.salesforce.com to test.salesforce.com

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Biometrics aren’t supported for the Field Service mobile app. Don’t add the Biometric custom attribute to the connected app.

Apple and Google Maps provide high-level routes and ETAs in the Field Service mobile app. Android users require additional setup to get this functionality.

- Apex Rest Services permission enabled for their profile with access to these classes:
    - FSL\_RESTController\_GoogleApis\_Directions
    - FSL\_RESTController\_GoogleApis\_Requestor
    - FSL\_RESTController\_GoogleApis\_Geo

#### See Also

- [Give Users Access to the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_perms_standard.htm&release=264.0.0&type=5 "To give your mobile workforce access to the Field Service mobile app, set them up with the right user license and permissions. These steps also apply to Experience Builder site users.")
- [Using the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_use_app.htm&release=264.0.0&type=5 "Learn how to install and log into the app, adjust in-app settings, and complete common tasks from the app.")
- [Set Apex Class Access from the Class List Page](https://help.salesforce.com/s/articleView?id=platform.code_apex_access_via_list.htm&type=5&language=en_US)