Keep these considerations in mind when you add a Flow format to a form messaging component.
Required Editions
| View supported editions. | |
This article applies to:
|
Enhanced WhatsApp channels |
This article doesn’t apply to:
|
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel |
- The WhatsApp Flow truncates text that exceeds the maximum number of characters. For example,
the title for a Dropdown content type shows ellipses because the text exceeds the 20-character
limit.
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- If you add an image that exceeds the maximum file size, you can’t activate the Form messaging component.
- If a customer submits the form after the messaging session ends, Salesforce captures the response and saves it to the record. The response isn’t routed to a service rep. In the Service Console, it appears as a reply to the original form request.
For the character and image size limits, see Components in the Meta documentation.