Move beyond static forms. WhatsApp dynamic Flows enable you to build data-driven, highly
personalized conversational experiences that adapt to users and input data in real time. Leverage
these sophisticated capabilities to build guided forms or multi-step wizards to accomplish tasks,
such as dynamic quoting, appointment scheduling and checkins, personalized onboarding, and guided
selling.
Required Editions
| View supported editions. |
This article applies to:
|
Enhanced WhatsApp channels |
This article doesn’t apply to:
|
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business,
Enhanced LINE, and Bring Your Own Channel |
Dynamic Flows integrate with external systems for a more informed and personalized customer
experience. Dynamic Flows also allow for conditional logic that determines when to show a
specific field, content element, or screen. Put together, you can tailor the customer experience
to the customer’s last input on a form, and present them with meaningful data from an external
data source. For example, a Doctor’s office could ask a patient what ailment they’re seeking
treatment for, and then provide them with a list of Doctors who specialize in that ailment. Rich
content such as headings, short answer questions, and images enhance data collection and the
user experience.
