---
schema_version: "1"
id: 35d04b62ec861823ba6de4eda3564b79b4c6a8bebd27ac9f9733d1bf5efd6254
title: Dynamic WhatsApp Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_whatsapp_dynamic_flows.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_dynamic_flows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b9d329e002b9a978053c1d65809dd05310b5a5eb955d0d72acc49ffa1062e2ce
description: Move beyond static forms. WhatsApp dynamic Flows enable you to build data-driven, highly personalized conversational experiences that adapt to users and input data in real time. Leverage these sophisticated capabilities to build guided forms or multi-step wizards to accomplish tasks, such as dynamic quoting, appointment scheduling and checkins, personalized onboarding, and guided selling.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Dynamic WhatsApp Flows

Move beyond static forms. WhatsApp dynamic Flows enable you to build data-driven, highly personalized conversational experiences that adapt to users and input data in real time. Leverage these sophisticated capabilities to build guided forms or multi-step wizards to accomplish tasks, such as dynamic quoting, appointment scheduling and checkins, personalized onboarding, and guided selling.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

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            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp channels</td>

        </tr>
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            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
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          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business,
            Enhanced LINE, and Bring Your Own Channel</td>

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Dynamic Flows integrate with external systems for a more informed and personalized customer experience. Dynamic Flows also allow for conditional logic that determines when to show a specific field, content element, or screen. Put together, you can tailor the customer experience to the customer’s last input on a form, and present them with meaningful data from an external data source. For example, a Doctor’s office could ask a patient what ailment they’re seeking treatment for, and then provide them with a list of Doctors who specialize in that ailment. Rich content such as headings, short answer questions, and images enhance data collection and the user experience.

#### See Also

- [_Salesforce Help:_ Create Dynamic Flows](https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_create_dynamic_flows.htm&language=en_US)
- [_Salesforce Help:_ Comparing Static and Dynamic WhatsApp Flows](https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_compare_static_and_dynamic_flows.htm&language=en_US)