Use the WhatsApp channel data storage region feature to specify the geographical location where your data must be stored and processed due to legal or regulatory requirements. As an admin, you can view and change the data residency region for WhatsApp channels by deactivating the WhatsApp channel.
Required Editions
| View supported editions. | |
This article applies to:
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Enhanced WhatsApp channels |
This article doesn’t apply to:
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Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel |
Deactivating your channel will stop all messaging traffic immediately. Here’s what you need to know:
- You won't be able to respond to any incoming messages.
- Any inactive messaging sessions will end after 48 hours of inactivity.
- Your reps can close active sessions.
Don't worry, you can reactivate your channel at any time. Once deactivated, you can update your data storage region.
Note
- Deactivation and data storage region modification aren’t available for unified channels.
- For a few UCP WhatsApp channels, you may see the error:
Unable to display Data Storage Region. This is because of a known technical issue that temporarily prevents our system from retrieving and showing this specific piece of information. This is a display issue only and has no impact on core functionality, such as channel activation, messaging, or your channel's compliance with data storage policies. We are aware of the issue and are working on a solution.
- From Setup, in the Quick Find box, enter Messaging Settings and select Messaging Settings.
- Under All Channels, click the WhatsApp channel name for which you want to change the data storage region.
- Click Deactivate Channel and then click Deactivate.
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Under Data Storage Region, click
.
- From the picklist, select your data storage region.
- Click Save.