---
schema_version: "1"
id: 4f16034537ec6d7effd11f5052b4b5ff9d49b57bfbb918e12525b3a43e111237
title: Modify WhatsApp Channel Data Storage Region
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_whatsapp_data_region.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_data_region.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: df3759c738f14448e2977c3b5f99336567a2988d4e952c4e85b9a053431db3d6
description: Use the WhatsApp channel data storage region feature to specify the geographical location where your data must be stored and processed due to legal or regulatory requirements. As an admin, you can view and change the data residency region for WhatsApp channels by deactivating the WhatsApp channel.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Modify WhatsApp Channel Data Storage Region

Use the WhatsApp channel data storage region feature to specify the geographical location where your data must be stored and processed due to legal or regulatory requirements. As an admin, you can view and change the data residency region for WhatsApp channels by deactivating the WhatsApp channel.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_whatsapp_data_region__d522e559"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_whatsapp_data_region__d522e559" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business,
              Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table>

Deactivating your channel will stop all messaging traffic immediately. Here’s what you need to know:

- You won't be able to respond to any incoming messages.
- Any inactive messaging sessions will end after 48 hours of inactivity.
- Your reps can close active sessions.

Don't worry, you can reactivate your channel at any time. Once deactivated, you can update your data storage region.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note

- Deactivation and data storage region modification aren’t available for unified channels.
- For a few UCP WhatsApp channels, you may see the error: `Unable to display Data Storage Region`. This is because of a known technical issue that temporarily prevents our system from retrieving and showing this specific piece of information. This is a display issue only and has no impact on core functionality, such as channel activation, messaging, or your channel's compliance with data storage policies. We are aware of the issue and are working on a solution.

To modify the data storage region.

1. From Setup, in the Quick Find box, enter Messaging Settings and select **Messaging Settings**.
2. Under All Channels, click the WhatsApp channel name for which you want to change the data storage region.
3. Click **Deactivate Channel** and then click **Deactivate**.
4. Under Data Storage Region, click ![edit icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/edit_60.png).
5. From the picklist, select your data storage region.
6. Click **Save**.