Test your Apple Messages for Business channel to ensure that it’s working the way you
expect. Using a sandbox is optional, but a good idea.
Required Editions
| View supported editions. |
This article applies to:
|
Enhanced Apple Messages for Business channels |
This article doesn’t apply to:
|
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced LINE, and
Bring Your Own Channel |
| User Permissions Needed |
| To send and receive messages in Messaging: |
View Setup and Configuration |
| To end Messaging sessions: |
End Messaging Session |
We highly recommend creating separate Apple Messages for Business accounts for sandbox
and production. Using separate accounts makes your channel rollout easier, and gives you the
freedom to experiment in your sandbox in the future.
| Action |
Instructions |
| (Optional) Set up Messaging in your sandbox. |
- Complete the steps in Get Started with Messaging.
- Create your Apple Messages for Business channel, using the account you designated for
sandbox testing.
|
| Test your channel in sandbox or production. |
- Log into Salesforce as a service rep.
- From the app launcher, open the app that contains Messaging. This is usually the
Service Console.
- In the Omni-Channel utility or sidebar, change your Omni-Channel presence status so
that you’re online and available to receive messages.
- From a personal Apple Messages account, send a message to the account associated with
your channel.
- Look for the incoming message in Omni-Channel. Click the check mark icon to accept the
message and open the chat window.
- Exchange messages in the channel. Experiment with sending images, files, and messaging
components, and test the auto-responses that you’ve configured.
- When you’re done, click End Chat.
|
| (Optional) Migrate your changes from sandbox to production. |
See Moving Messaging Data Between Sandbox and Production. |
