---
schema_version: "1"
id: 365562abcc122f656f2be3908ad6f9cf4da7ff389268c7a0e044433ac90aeeb1
title: Test Your Apple Messages for Business Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_test_apple.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_test_apple.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9882f3faa0a2b3410de8755688ba989283a21b80f0eed908bb01249094d65d20
description: Test your Apple Messages for Business channel to ensure that it’s working the way you expect. Using a sandbox is optional, but a good idea.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Test Your Apple Messages for Business Channel

Test your Apple Messages for Business channel to ensure that it’s working the way you expect. Using a sandbox is optional, but a good idea.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_test_apple__d1192e1177"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_test_apple__d1192e1177" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Apple Messages for Business channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced LINE, and
              Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d158432e98">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d158432e98 ">To send and receive messages in Messaging:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d158432e98 ">View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d158432e98 ">To end Messaging sessions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d158432e98 ">End Messaging Session</td>

          </tr>
        </tbody>
      </table>

We highly recommend creating separate Apple Messages for Business accounts for sandbox and production. Using separate accounts makes your channel rollout easier, and gives you the freedom to experiment in your sandbox in the future.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25%">
          <col style="width:75%">
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            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d158432e141">Action</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d158432e144">Instructions</th>
          </tr>
        </thead>
        <tbody>
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            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d158432e141 ">(Optional) Set up Messaging in your sandbox.</td>

            <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d158432e144 ">
              <ol>
                <li>Complete the steps in <a href="https://help.salesforce.com/s/articleView?id=service.messaging_prepare.htm&amp;release=264.0.0&amp;type=5" title="Ready to set up a Messaging channel in Salesforce? First, turn on Messaging in Setup and give service reps and supervisors access. Then, configure your routing preferences and add Messaging to the Service Console.">Get Started with Messaging</a>.</li>

                <li>Create your Apple Messages for Business channel, using the account you designated for
                  sandbox testing.</li>

              </ol>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d158432e141 ">Test your channel in sandbox or production.</td>

            <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d158432e144 ">
              <ol>
                <li>Log into Salesforce as a service rep.</li>

                <li>From the app launcher, open the app that contains Messaging. This is usually the
                  Service Console.</li>

                <li>In the Omni-Channel utility or sidebar, change your Omni-Channel presence status so
                  that you’re online and available to receive messages.</li>

                <li>From a personal Apple Messages account, send a message to the account associated with
                  your channel.</li>

                <li>Look for the incoming message in Omni-Channel. Click the check mark icon to accept the
                  message and open the chat window.</li>

                <li>Exchange messages in the channel. Experiment with sending images, files, and messaging
                  components, and test the auto-responses that you’ve configured.</li>

                <li>When you’re done, click <strong class="uicontrol">End Chat</strong>.</li>

              </ol>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d158432e141 ">(Optional) Migrate your changes from sandbox to production.</td>

            <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d158432e144 ">See <a href="https://help.salesforce.com/s/articleView?id=service.messaging_sandbox_data.htm&amp;release=264.0.0&amp;type=5" title="Learn best practices for moving Messaging channels, data, and configurations such as messaging components between sandbox and production orgs. This article applies to sandbox-to-sandbox, sandbox-to-production, and production-to-production moves.">Moving Messaging Data Between Sandbox and Production</a>.</td>

          </tr>
        </tbody>
      </table>