Choose whether your end users can send file attachments to service reps in Messaging for In-App and Web.
Required Editions
| View supported editions. | |
This article applies to:
|
Enhanced In-App Chat and Enhanced Web Chat channels |
This article doesn’t apply to:
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Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel |
| User Permissions Needed | |
|---|---|
| To choose whether end-users can send file attachments: | Customize Application |
By default, end-users can send file attachments to service reps. To prevent end-users from sending file attachments to reps:
- From Setup, enter Messaging Settings and select Messaging Settings.
- Click the downward arrow to the right of your messaging channel, and select Edit.
- In the Attachments section, deselect Let customers send attachments to agents.
- Save your changes.