---
schema_version: "1"
id: 31eaa53c34a9cb091cda3cf933045254686bf46bb7f617cebaf438b719491e40
title: Prevent End Users from Sending File Attachments in Enhanced Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_file_attachment_permissions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_file_attachment_permissions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 78e3b88ba63a6026d84b5a96b2d5b6c08bb52f2ca08f064939fe21cf33578037
description: Choose whether your end users can send file attachments to service reps in Messaging for In-App and Web.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Prevent End Users from Sending File Attachments in Enhanced Chat

Choose whether your end users can send file attachments to service reps in Messaging for In-App and Web.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_file_attachment_permissions__d694e335"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_file_attachment_permissions__d694e335" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat and Enhanced Web Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS,
              Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
              Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d51003e98">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d51003e98 ">To choose whether end-users can send file attachments:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d51003e98 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

By default, end-users can send file attachments to service reps. To prevent end-users from sending file attachments to reps:

1. From Setup, enter Messaging Settings and select **Messaging Settings**.
2. Click the downward arrow to the right of your messaging channel, and select **Edit**.
3. In the Attachments section, deselect **Let customers send attachments to agents**.
4. Save your changes.