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Clone Your Enhanced In-App Chat Deployment

To prevent outages for customers who haven’t yet upgraded to the latest version of your mobile app, clone your Enhanced In-App Chat deployment before releasing a new feature. Roll out the new feature on the cloned version of the deployment while allowing customers who haven’t yet upgraded to keep using the older version.

Required Editions

View supported editions.
Checkmark This article applies to: Enhanced In-App Chat channels
X icon This article doesn’t apply to: Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
User Permissions Needed
To set up this feature: Customize Application AND Modify Metadata Through Metadata API Functions
Note
Note Dropdown values and mobile push credentials aren’t cloned. Instead, they’re referenced in the cloned deployment. If you change dropdown values or mobile push credentials in the original deployment, they’re updated across all deployments that were cloned from the original deployment where they’re referenced.
  1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and then select Embedded Service Deployments.
  2. From the dropdown menu to the right of your deployment, select Clone.
  3. Give your cloned deployment a name and confirm that the correct Messaging Channel is referenced.
  4. Save your changes.
  5. Publish your new, cloned deployment.