---
schema_version: "1"
id: 65ce4138d26f820f0ec705ea3e8109d2c586c05f3faca1bfcc4984cce4cb16e9
title: Clone Your Enhanced In-App Chat Deployment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_clone.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_clone.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b368028c082ecfa8061c0aa3bd4e97c54e2e28c543d1584642322cac6d3633c9
description: To prevent outages for customers who haven’t yet upgraded to the latest version of your mobile app, clone your Enhanced In-App Chat deployment before releasing a new feature. Roll out the new feature on the cloned version of the deployment while allowing customers who haven’t yet upgraded to keep using the older version.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Clone Your Enhanced In-App Chat Deployment

To prevent outages for customers who haven’t yet upgraded to the latest version of your mobile app, clone your Enhanced In-App Chat deployment before releasing a new feature. Roll out the new feature on the cloned version of the deployment while allowing customers who haven’t yet upgraded to keep using the older version.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_clone__d827e1009"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_clone__d827e1009" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Enhanced Facebook
              Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced
              LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d135016e95">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d135016e95 ">To set up this feature:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d135016e95 ">Customize Application AND Modify Metadata Through Metadata API Functions </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Dropdown values and mobile push credentials aren’t cloned. Instead, they’re referenced in the cloned deployment. If you change dropdown values or mobile push credentials in the original deployment, they’re updated across all deployments that were cloned from the original deployment where they’re referenced.

1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and then select **Embedded Service Deployments**.
2. From the dropdown menu to the right of your deployment, select **Clone**.
3. Give your cloned deployment a name and confirm that the correct Messaging Channel is referenced.
4. Save your changes.
5. Publish your new, cloned deployment.