When you turn on WhatsApp, Facebook, SMS messaging, or LINE messaging in Salesforce Go, these settings become active.
Required Editions
| Salesforce Go is available in Lightning Experience |
| Available in: Pro Suite, Professional,Enterprise, Unlimited, and Developer editions with Agentforce Service (formerly Service Cloud) |
Default Settings
WhatsApp, Facebook, SMS messaging, and LINE messaging interact with other features, so it's important to understand its effects when enabled.
| Setting | What It Does | Considerations |
|---|---|---|
| Turn on Omni-Channel | Enables standard Omni-Channel for Salesforce orgs with standard channels, and Enhanced Omni-Channel for Salesforce orgs without them. |
Required to use enhanced messaging channels. Standard Omni-Channel prevents users from using the Omni-Channel sidebar. Instead, users need to use the Omni-Channel utility on the console. |
| Turn on Messaging | Enables enhanced messaging. | Required to use enahnced messaging channel. |