---
schema_version: "1"
id: 38971dd4259c9b770b5acbc12f512a72397b6e370e23760e5d0999ffd6a9b206
title: Messaging Channels Preview Default Settings
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_channel_default_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_channel_default_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1b8cbe7c8d8372ce5e8ba244caf956904e5adaae2dfeec7987a6b9156d479b40
description: When you turn on WhatsApp, Facebook, SMS messaging, or LINE messaging in Salesforce Go, these settings become active.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Messaging Channels Preview Default Settings

When you turn on WhatsApp, Facebook, SMS messaging, or LINE messaging in Salesforce Go, these settings become active.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Salesforce Go is available in Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Pro Suite</strong>, <strong>Professional</strong>,<strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> editions with Agentforce Service (formerly Service Cloud)</td></tr></tbody></table>

## Default Settings

WhatsApp, Facebook, SMS messaging, and LINE messaging interact with other features, so it's important to understand its effects when enabled.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d88979e83">Setting</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d88979e86">What It Does</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d88979e89">Considerations</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d88979e83 ">Turn on Omni-Channel</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d88979e86 ">Enables standard Omni-Channel for Salesforce orgs with standard channels, and
              Enhanced Omni-Channel for Salesforce orgs without them. </td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d88979e89 ">
              <p>Required to use enhanced messaging channels. </p>
              <p style="margin-bottom:0;">Standard Omni-Channel prevents
                users from using the Omni-Channel sidebar. Instead, users need to use the
                Omni-Channel utility on the console. </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Setting" class="slds-cell-wrap" style="vertical-align:top;" headers="d88979e83 ">Turn on Messaging</td>

            <td data-label="What It Does" class="slds-cell-wrap" style="vertical-align:top;" headers="d88979e86 ">Enables enhanced messaging.</td>

            <td data-label="Considerations" class="slds-cell-wrap" style="vertical-align:top;" headers="d88979e89 ">Required to use enahnced messaging channel.</td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Discover and Set Up Features With Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&language=en_US)