Chat statuses define how you can interact with customers while you're online, away, or offline.
Required Editions
| View supported editions. |
| Status | Description |
|---|---|
| Online | You can receive and accept incoming chats and transfers. |
| Away | You can continue any chat sessions you’ve already started, but you can’t accept incoming chats or transfers. |
| Offline | You can't accept incoming chats or transfers, and no chats can be routed to you. |
Example
Important
Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.