---
schema_version: "1"
id: 1e099bd9d0a8424e8160f5ca9087e22255bfc8f15e71c39f520ef363825a9fec
title: Chat Statuses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_statuses.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_statuses.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 26f746f72f50780e81be40aaf2a31ff25292b27b9ef795f9280a4158d9cb44d0
description: Chat statuses define how you can interact with customers while you're online, away, or offline.
products:
  - Service Cloud
release: "264"
---
# Chat Statuses

Chat statuses define how you can interact with customers while you're online, away, or offline.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

 
| Status | Description |
| --- | --- |
| Online | You can receive and accept incoming chats and transfers. |
| Away | You can continue any chat sessions you’ve already started, but you can’t accept incoming chats or transfers. |
| Offline | You can't accept incoming chats or transfers, and no chats can be routed to you. |

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_example.png)

Example

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).