What's Different in Chat in Lightning Experience

Chat looks and functions differently in Lightning Experience. Keep these considerations in mind whether you're starting fresh or making the switch to Chat in Lightning Experience.

Required Editions

View supported editions.

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

The following feature gaps apply for Chat in Lightning Experience:

Important You must route chats with Omni-Channel in Lightning Experience. Make sure that you have Omni-Channel ready for Lightning Experience and set up your chat button to route with Omni-Channel.

For more information, see Compare Live Agent and Omni-Channel Routing for Chats.

The Recently Viewed Pages list view isn’t available in Lightning Experience.
Some Console API methods for Chat aren’t supported with Omni-Channel routing or with Lightning Experience.