---
schema_version: "1"
id: b780561b8862829784683c48ad47fe313f60af9b454958ee64a95740e2709531
title: What's Different in Chat in Lightning Experience
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_lightning_experience_expected_behavior.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_lightning_experience_expected_behavior.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 45bff23e44dffb76c0536df1debfb9530153167dd982bf714e60e422b8838629
description: Chat looks and functions differently in Lightning Experience. Keep these considerations in mind whether you're starting fresh or making the switch to Chat in Lightning Experience.
products:
  - Service Cloud
release: "264"
---
# What's Different in Chat in Lightning Experience

Chat looks and functions differently in Lightning Experience. Keep these considerations in mind whether you're starting fresh or making the switch to Chat in Lightning Experience.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

The following feature gaps apply for Chat in Lightning Experience:

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important You must route chats with Omni-Channel in Lightning Experience. Make sure that you have Omni-Channel ready for Lightning Experience and set up your chat button to route with Omni-Channel.

For more information, see [Compare Live Agent and Omni-Channel Routing for Chats](https://help.salesforce.com/s/articleView?id=service.live_agent_and_omni_compare_routing.htm&release=264.0.0&type=5 "See the benefits and limitations of using Omni-Channel routing for chats or keeping Live Agent routing for chats. If you want to use Chat in Lightning Experience, you must use Omni-Channel routing.").

- The Recently Viewed Pages list view isn’t available in Lightning Experience.
- Some Console API methods for Chat aren’t supported with Omni-Channel routing or with Lightning Experience.