Chat notifications help agents respond to chats efficiently by alerting agents when certain events occur. The types of chat notifications that are supported are determined by the web browsers your agents use.
Required Editions
| View supported editions. |
Important
Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.
Two types of chat notifications are available in Chat.
- Chat request notifications
- Notifies an agent when the agent receives a chat request; available as audio notifications and desktop notifications
- Disconnect notifications
- Notifies an agent when the agent is disconnected from Chat; available as audio notifications only
| Browser | Version | Audio Notifications Supported? | Desktop Notifications Supported? |
|---|---|---|---|
| Google Chrome™ | Most recent stable version | Yes | Yes |
| Mozilla® Firefox® | Most recent stable version | Yes | Yes |
| Apple® Safari® | 6.x on Mac OS X | Yes | Yes |
| Windows® Internet Explorer® | 11 | Yes | No |