---
schema_version: "1"
id: 59b05599a614ea0f86f5254626c8d70507f39a30c8438f2b7a028db6d47966ba
title: Supported Browsers for Chat Notifications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/live_agent_chat_notifications_supported_browsers.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.live_agent_chat_notifications_supported_browsers.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 56a584ec793fc1b4f9146e6a2b840bebd6d8c141988003a673e4e8b087420982
description: Chat notifications help agents respond to chats efficiently by alerting agents when certain events occur. The types of chat notifications that are supported are determined by the web browsers your agents use.
products:
  - Service Cloud
release: "264"
---
# Supported Browsers for Chat Notifications

Chat notifications help agents respond to chats efficiently by alerting agents when certain events occur. The types of chat notifications that are supported are determined by the web browsers your agents use.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

Two types of chat notifications are available in Chat.

Chat request notifications

Notifies an agent when the agent receives a chat request; available as audio notifications and desktop notifications

Disconnect notifications

Notifies an agent when the agent is disconnected from Chat; available as audio notifications only

   
| Browser | Version | Audio Notifications Supported? | Desktop Notifications Supported? |
| --- | --- | --- | --- |
| Google Chrome™ | Most recent stable version | Yes | Yes |
| Mozilla® Firefox® | Most recent stable version | Yes | Yes |
| Apple® Safari® | 6.x on Mac OS X | Yes | Yes |
| Windows® Internet Explorer® | 11 | Yes | No |