Learn about the editions and user interfaces that support earlier versions of Agentforce Service (formerly Service Cloud) features.
| Feature | User Interfaces | Editions |
|---|---|---|
| Chat | Available in Lightning Experience and Salesforce Classic |
|
| Chat: Embedded Chat | Available in Lightning Experience | Available in Enterprise, Performance, Unlimited, and Developer editions with Service or Sales |
| Ideas | Available in Salesforce Classic | Available in Professional, Enterprise, Performance, Unlimited, and Developer editions |
| Legacy Agent Console | Available in Salesforce Classic. Setup for Legacy Agent Console is available in Salesforce Classic and Lightning Experience. | Available in Professional, Enterprise, Performance, Unlimited, and Developer editions |
| Open CTI | Available in Lightning Experience and Salesforce Classic | Available in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions |
| Self-Service Portals | Available in Salesforce Classic | Available in Professional, Enterprise, Performance, Unlimited, and Developer editions |
| Solutions | Available in Salesforce Classic | Available in Professional, Enterprise, Performance, Unlimited, and Developer editions |
| Workforce Engagement | Available in Lightning Experience | Available in Enterprise, Performance, and Unlimited editions |
| Zones | Available in Salesforce Classic | Available in Professional, Enterprise, Performance, Unlimited, and Developer editions |
Note Service Setup is available in Lightning Experience only in orgs created before Spring
'26.