---
schema_version: "1"
id: 41d91baebf4b3927d6d4dcb047fcf3f2c172468312332ca30b1efc80404388b8
title: Supported Editions for Legacy Service Features
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/legacy_editions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c051cb190568c9452282e49b2bcd7867f0c43514cb39f6b48d057cfe0beea399
description: Learn about the editions and user interfaces that support earlier versions of Agentforce Service (formerly Service Cloud) features.
products:
  - Service Cloud
release: "264"
---
# Supported Editions for Legacy Service Features

Learn about the editions and user interfaces that support earlier versions of Agentforce Service (formerly Service Cloud) features.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:25%">
        <col style="width:30%">
        <col style="width:45%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d7137e41">Feature</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d7137e44">User Interfaces</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d7137e47">Editions</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e41 ">Chat</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e44 ">Available in Lightning Experience and Salesforce Classic</td>

          <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e47 ">
            <ul>
              <li>Available in Performance Edition and in Developer Edition orgs created after
                June 14, 2012</li>

              <li>Available in Essentials, Unlimited, and Enterprise editions with Service or
                Sales</li>

              <li>Not supported in Government Cloud Plus</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e41 ">Chat: Embedded Chat</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e44 ">Available in Lightning Experience</td>

          <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e47 ">Available in Enterprise, Performance, Unlimited, and Developer editions with
            Service or Sales</td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e41 ">Ideas</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e44 ">Available in Salesforce Classic </td>

          <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e47 ">Available in Professional, Enterprise, Performance, Unlimited, and Developer
            editions</td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e41 ">Legacy Agent Console</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e44 ">Available in Salesforce Classic. Setup for Legacy Agent Console is available in
            Salesforce Classic and Lightning Experience.</td>

          <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e47 ">Available in Professional, Enterprise, Performance, Unlimited, and Developer
            editions</td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e41 ">Open CTI</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e44 ">Available in Lightning Experience and Salesforce Classic</td>

          <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e47 ">Available in Essentials, Professional, Enterprise, Performance, Unlimited, and
            Developer editions</td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e41 ">Self-Service Portals</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e44 ">Available in Salesforce Classic</td>

          <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e47 ">Available in Professional, Enterprise, Performance, Unlimited, and Developer
            editions</td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e41 ">Solutions</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e44 ">Available in Salesforce Classic</td>

          <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e47 ">Available in Professional, Enterprise, Performance, Unlimited, and Developer
            editions</td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e41 ">Workforce Engagement</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e44 ">Available in Lightning Experience</td>

          <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e47 ">Available in Enterprise, Performance, and Unlimited editions</td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e41 ">Zones</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e44 ">Available in Salesforce Classic</td>

          <td data-label="Editions" class="slds-cell-wrap" style="vertical-align:top;" headers="d7137e47 ">Available in Professional, Enterprise, Performance, Unlimited, and Developer
            editions</td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_note.png)

Note Service Setup is available in Lightning Experience only in orgs created before Spring '26.