Compare Article Widgets for Cases at a
Glance
Decide which Salesforce Knowledge article widget is best for your
organization.
Required Editions
| Does the widget... |
Article Widget
|
Article Case Feed
Widget
|
Knowledge One Widget
|
| Filter on data category |
Yes |
No |
Yes |
| Create an article |
No |
No |
Yes |
| Search an external object |
No |
No |
Yes |
| Access your draft articles |
No |
No |
Yes |
| Attach an article to a case |
Yes |
Yes |
Yes |
| Send an article as a PDF |
No |
Yes |
Yes |
| Share an article’s public URL |
No |
Yes |
Yes |
| Adjust with the window size |
No |
No |
Yes |
| Have more than one way to suggest articles |
No |
No |
Yes |
