---
schema_version: "1"
id: 0797f3a7fcbb4d3c97828bf9a532cab97282dd68ab88a1c20da65974baee81d1
title: Compare Article Widgets for Cases at a Glance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_widget_comparision.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_widget_comparision.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6337bb3f9be4026344fc546e5ca78f8998b0057c22e49a17c697d3b35138d3e6
description: Decide which Salesforce Knowledge article widget is best for your organization.
products:
  - Service Cloud
release: "264"
---
# Compare Article Widgets for Cases at a Glance

Decide which Salesforce Knowledge article widget is best for your organization.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

   
| Does the widget... | [Article Widget](https://help.salesforce.com/s/articleView?id=service.knowledge_widget_comparision.htm&release=264.0.0&type=5) | [Article Case Feed Widget](https://help.salesforce.com/s/articleView?id=service.knowledge_widget_comparision.htm&release=264.0.0&type=5) | [Knowledge One Widget](https://help.salesforce.com/s/articleView?id=service.knowledge_widget_comparision.htm&release=264.0.0&type=5) |
| --- | --- | --- | --- |
| Filter on data category | Yes | No | Yes |
| Create an article | No | No | Yes |
| Search an external object | No | No | Yes |
| Access your draft articles | No | No | Yes |
| Attach an article to a case | Yes | Yes | Yes |
| Send an article as a PDF | No | Yes | Yes |
| Share an article’s public URL | No | Yes | Yes |
| Adjust with the window size | No | No | Yes |
| Have more than one way to suggest articles | No | No | Yes |

## Article Widget

![Original Salesforce Knowledge Widget](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_article_widgetV1.png)

## Article Case Feed Widget

![Salesforce Knowledge Case Feed Widget](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_article_widget_casefeed.png)

## Knowledge One Widget

![Knowledge One Console Widget](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_one_Widget.png)

#### See Also

- [Set Up the Knowledge One Widget](https://help.salesforce.com/s/articleView?id=service.knowledge_widget_setup.htm&release=264.0.0&type=5 "Knowledge One is available as a widget that you can plug in to the Salesforce Console for Service or Salesforce Console for Sales. If you are using the Knowledge tab, you get the same easy-to-use interface for articles and external sources on cases and within the Salesforce Console for Service. You can search, send, and create articles, all without leaving the case.")
- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")