View Feedback Response Data

The Knowledge Article Feedback page shows a list view of all feedback responses received on your knowledge articles, providing a consolidated overview of all feedback in one place.

Required Editions

Available in Lightning Experience. View supported editions.

Note If you’ve granted View All Records permission on the Knowledge Article Feedback object, make sure that you’ve set the organization-wide default for the User object to Public Read Only in Sharing Settings in Setup. When User sharing is set to Private, non-admin users can’t view the feedback responses.

You can filter what you want to see on the Knowledge Article Feedback page to fit your needs. For example, you can filter on feedback that is new, assigned to you, or associated with a particular article.

Use the quick actions to view‌, edit, or delete a feedback response.

The Knowledge Article Feedback page showing the quick actions.