Keep these considerations in mind when you use smart links.
Required Editions
| Available in Salesforce Classic and Lightning Experience. View supported editions. |
- Smart links use more characters than what is displayed in the editor. If you see an error that you have surpassed the character limit, have your administrator increase the limit.
- Smart links in Experience Cloud sites must use the Article Content component. Smart links don’t resolve properly when using custom components.
- In Experience Cloud sites, smart links to archived articles render as plain text because archived articles aren’t available in these sites.
- If you don’t select a language, Salesforce returns articles in your org’s default language when you search for an article to link.
- For legacy Knowledge subscriptions, smart links are based on the channels they’re in. Therefore, legacy customers can’t add a smart link to an article in another channel. For example, an article on a public knowledge base can’t link to an article published only on internal channels. For new Knowledge customers, every article is part of an internal channel, so this qualification doesn’t apply.