---
schema_version: "1"
id: 0ca41434fb497c224ed5442147e74dc31971a30fe6827aa6f963e7361fec786f
title: Smart Link Considerations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_smart_link_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_smart_link_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 20afa03afea48f6a199e08271bc53c21d181fd946cb7ef68b1109c1246fc73fd
description: Keep these considerations in mind when you use smart links.
products:
  - Service Cloud
release: "264"
---
# Smart Link Considerations

Keep these considerations in mind when you use smart links.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- Smart links use more characters than what is displayed in the editor. If you see an error that you have surpassed the character limit, have your administrator increase the limit.
- Smart links in Experience Cloud sites must use the Article Content component. Smart links don’t resolve properly when using custom components.
- In Experience Cloud sites, smart links to archived articles render as plain text because archived articles aren’t available in these sites.
- If you don’t select a language, Salesforce returns articles in your org’s default language when you search for an article to link.
- For legacy Knowledge subscriptions, smart links are based on the channels they’re in. Therefore, legacy customers can’t add a smart link to an article in another channel. For example, an article on a public knowledge base can’t link to an article published only on internal channels. For new Knowledge customers, every article is part of an internal channel, so this qualification doesn’t apply.