Knowledge Similarity compares a draft or published article against your knowledge base and returns a ranked list of similar articles. Use Knowledge Similarity before publishing new content to avoid duplicates, or when reviewing existing articles to identify coverage gaps.
Required Editions
| Available in Lightning Experience. View supported editions. |
| User Permissions Needed | |
|---|---|
| To create, edit, or delete articles: |
Manage Articles AND Create, Read, Edit, or Delete on the article type AND Data 360 User or Data 360 Architect |
To find similar articles, make sure that your admin has turned on Knowledge Similarity and grounded it on an Agentforce Data Library.
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Depending on where you are in your workflow:
- To check while drafting an article, create a knowledge article, enter a title and body content. Then, from the actions menu, select Check Similar Articles.
- To check a published article, open the article. Then, from the actions menu, select Check Similar Articles.
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Review the similar articles that appear and each article's similarity level.
Similarity levels show how closely a match aligns with your article. Use the level as a guide when you decide whether to edit, archive, or keep writing.
Similarity level score range Very Low 0 – 30 Low 30 – 50 Medium 50 – 70 High 70 – 90 Very High 90 – 100 -
Depending on the results:
- To improve existing coverage, open a similar article and edit or archive it based on the similarity rating, instead of publishing a duplicate.
- To keep your new article, continue writing and publish it.