--- schema_version: "1" id: d6334d032a7a8db39a3f39856e9aba01d2c0ff717d03325e73a9004766c5e24a title: Find Similar Knowledge Articles collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_similarity_use.md canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_similarity_use.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: f01d59ae1a29c5a864b4fd6cb3180faf99cf370c29cabf94a500ff5a2aaccd06 description: Knowledge Similarity compares a draft or published article against your knowledge base and returns a ranked list of similar articles. Use Knowledge Similarity before publishing new content to avoid duplicates, or when reviewing existing articles to identify coverage gaps. products: - Service Cloud release: "264" --- # Find Similar Knowledge Articles Knowledge Similarity compares a draft or published article against your knowledge base and returns a ranked list of similar articles. Use Knowledge Similarity before publishing new content to avoid duplicates, or when reviewing existing articles to identify coverage gaps. ### Required Editions
Available in Lightning Experience. View supported editions.
User Permissions Needed
To create, edit, or delete articles:

Manage Articles

AND

Create, Read, Edit, or Delete on the article type

AND

Data 360 User or Data 360 Architect
To find similar articles, make sure that your admin has turned on Knowledge Similarity and grounded it on an Agentforce Data Library. 1. Depending on where you are in your workflow: - To check while drafting an article, create a knowledge article, enter a title and body content. Then, from the actions menu, select **Check Similar Articles**. - To check a published article, open the article. Then, from the actions menu, select **Check Similar Articles**. 2. Review the similar articles that appear and each article's similarity level. Similarity levels show how closely a match aligns with your article. Use the level as a guide when you decide whether to edit, archive, or keep writing. | Similarity level | score range | | --- | --- | | Very Low | 0 – 30 | | Low | 30 – 50 | | Medium | 50 – 70 | | High | 70 – 90 | | Very High | 90 – 100 | 3. Depending on the results: - To improve existing coverage, open a similar article and edit or archive it based on the similarity rating, instead of publishing a duplicate. - To keep your new article, continue writing and publish it.