Turn on Knowledge Similarity and ground it on an Agentforce Data Library so that your authors can check for similar existing articles while they work.
Required Editions
| Available in Lightning Experience. View supported editions. |
| User Permissions Needed | |
|---|---|
| To turn on Knowledge Similarity: |
Knowledge User license AND Customize Application AND Data Cloud Architect |
Before you turn on Knowledge Similarity:
- Configure Data 360 for Knowledge Similarity.
- Set up an Agentforce Data Library in Data 360 that indexes your knowledge articles. To add a data library, go to Agentforce Data Library Setup. See Setting Up Data Libraries.
- From Setup, in the Quick Find box, enter AI Knowledge, and then select AI Knowledge Settings.
- Turn on Knowledge Similarity.
- Under Agentforce Data Library, select the data library to ground Knowledge Similarity on.
- Save your changes.
After you save, your authors can check for similar articles when they create or view knowledge articles.