Salesforce Docs Portal

Search Highlights and Snippets in Knowledge Articles

Quickly identify the best article and see how articles match your search terms with relevant text and highlighted search terms in the search results.

Required Editions

Available in Salesforce Classic and Lightning Experience. View supported editions.

Salesforce Knowledge Settings page.

Note
Note Search highlights and snippets are not generated for searches with wildcards. If an object contains more than 50 fields, snippets are sometimes not generated.

Search highlights and snippets are generated from the following fields:

  • Email
  • Long text area
  • Rich text area
  • Text area

Search highlights and snippets aren’t generated from the following fields:

  • Checkbox
  • Currency
  • Date
  • Date Time
  • File
  • Formula
  • Lookup
  • Multi-picklist
  • Number
  • Percent
  • Phone
  • Picklist
  • URL
Note
Note If a snippet is not generated, the article’s summary field is shown instead.

See Also