---
schema_version: "1"
id: 0c73d4210218eb1dc3586d443d302061b074e7a2b7f42b3ebebbc1588e059abb
title: Search Highlights and Snippets in Knowledge Articles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_search_highlights.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_search_highlights.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5b66166c401906352ad6f3040360513b01b81a8e429f9efe7a2ce5a63468871e
description: Quickly identify the best article and see how articles match your search terms with relevant text and highlighted search terms in the search results.
products:
  - Service Cloud
release: "264"
---
# Search Highlights and Snippets in Knowledge Articles

Quickly identify the best article and see how articles match your search terms with relevant text and highlighted search terms in the search results.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

[Salesforce Knowledge Settings page](https://help.salesforce.com/s/articleView?id=service.knowledge_settings.htm&release=264.0.0&type=5).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Search highlights and snippets are not generated for searches with wildcards. If an object contains more than 50 fields, snippets are sometimes not generated.

Search highlights and snippets are generated from the following fields:

- Email
- Long text area
- Rich text area
- Text area

Search highlights and snippets aren’t generated from the following fields:

- Checkbox
- Currency
- Date
- Date Time
- File
- Formula
- Lookup
- Multi-picklist
- Number
- Percent
- Phone
- Picklist
- URL

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note If a snippet is not generated, the article’s summary field is shown instead.

#### See Also

- [Improve the Knowledge Article Search Experience](https://help.salesforce.com/s/articleView?id=service.knowledge_search_improve.htm&release=264.0.0&type=5 "To improve the Salesforce knowledge article search experience, enable search highlights, snippets, synonyms, promoted terms, topics, and case keywords.")
- [Salesforce Knowledge Help and Resources](https://help.salesforce.com/s/articleView?id=service.knowledge_map.htm&release=264.0.0&type=5 "Find the information you need about Salesforce Knowledge. Explore help documentation, developer documentation, and Trailhead modules.")