Organize Articles and Improve Navigation with Knowledge Maps (Generally Available)

Knowledge Maps organize your articles in a hierarchical structure, making it easier for users to discover and navigate content while maintaining a consistent and well-structured knowledge base.

Required Editions

Available in Lightning Experience. View supported editions.

Set Up Knowledge Maps
To organize your knowledge articles into a clear, hierarchical structure, turn on Knowledge Maps.
Create Knowledge Article Relationships
Build parent-child hierarchy for your knowledge articles.
Automate the Approval Process for Knowledge Article Relationships
If needed, you can automate the process for reviewing and approving knowledge article relationships. Knowledge Managers can review, approve, or reject the hierarchy of knowledge articles before they’re published.
Manage Article Hierarchy in the Knowledge Maps Component
The Knowledge Maps component shows your knowledge articles in a clear, hierarchical structure. You can easily reorganize the structure and order of your articles directly within the Knowledge Maps component.