---
schema_version: "1"
id: db75401ecae8bfea016d6b90e949727fddf43e2e85ed6156d8db044acab34163
title: Organize Articles and Improve Navigation with Knowledge Maps (Generally Available)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_maps_about.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_maps_about.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f82331f7229c13ffbaa9a10d3e7d59010c7e587a6c3ee9e3109b344a27edfa19
description: Knowledge Maps organize your articles in a hierarchical structure, making it easier for users to discover and navigate content while maintaining a consistent and well-structured knowledge base.
products:
  - Service Cloud
release: "264"
---
# Organize Articles and Improve Navigation with Knowledge Maps (Generally Available)

Knowledge Maps organize your articles in a hierarchical structure, making it easier for users to discover and navigate content while maintaining a consistent and well-structured knowledge base.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[Set Up Knowledge Maps](https://help.salesforce.com/s/articleView?id=service.knowledge_maps_setup.htm&release=264.0.0&type=5)**  
    To organize your knowledge articles into a clear, hierarchical structure, turn on Knowledge Maps.
- **[Create Knowledge Article Relationships](https://help.salesforce.com/s/articleView?id=service.knowledge_maps_create_article_relationships.htm&release=264.0.0&type=5)**  
    Build parent-child hierarchy for your knowledge articles.
- **[Automate the Approval Process for Knowledge Article Relationships](https://help.salesforce.com/s/articleView?id=service.knowledge_maps_automate_approval_process.htm&release=264.0.0&type=5)**  
    If needed, you can automate the process for reviewing and approving knowledge article relationships. Knowledge Managers can review, approve, or reject the hierarchy of knowledge articles before they’re published.
- **[Manage Article Hierarchy in the Knowledge Maps Component](https://help.salesforce.com/s/articleView?id=service.knowledge_maps_component_manage_hierarchy.htm&release=264.0.0&type=5)**  
    The Knowledge Maps component shows your knowledge articles in a clear, hierarchical structure. You can easily reorganize the structure and order of your articles directly within the Knowledge Maps component.