Knowledge articles are available in the Salesforce apps for Android version 8.0 or
later and iOS, version 10.0 or later. Learn what's different or not available in the
app.
Required Editions
Articles are supported in the Salesforce for Android apps version 8.0 or later and
in the Salesforce for iOS apps, version 10.0 or later, with these limitations:
| Issue |
Android Downloadable App, v8.0 or later |
iOS Downloadable App, v10.0 or later |
| Only published articles are available—not draft or archived articles. |
|
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| Articles can't be created, edited, translated, or archived. |
|
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| Articles can't be linked to cases. (But links that are set up from the desktop
site can be viewed on the Related tab.) |
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| Smart links aren’t supported. |
|
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| Article ratings aren’t supported. |
|
|
| Tables are sometimes cut off on the right side when included in article rich
text fields. |
|
|
| Compact layouts display the article type API name instead of the article type
name. So users see the article type API name in the highlights area when viewing an
article. |
|
|
| When searching from the Articles home page, only articles in the user’s
language are returned and only if that language is an active Knowledge language
(from Setup, ). To see articles in another language, users can change to an active
Knowledge language. From My Settings, use the Quick Find
search box to locate the Language & Time Zone page. |
|
|
| In global search, search results show articles in the language specified for
the device, regardless of the active Knowledge language. |
|
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| Filtering search results by data categories, article type, validation status,
or language isn’t available. |
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| In global search, articles don’t appear in the list of recent records. |
|
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|
In global search results, search highlights and snippets don’t appear.
These
features are available in all versions of the Salesforce mobile app when searching
from the Articles home page.
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| Knowledge articles aren’t available when accessing Experience Cloud sites via
the Salesforce mobile app. |
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