---
schema_version: "1"
id: de013ce90575366817535757c5da4f30e4a0bf19f723854c20a634c55371f96c
title: Knowledge Limitations in the Salesforce Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_limits_mobile.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_limits_mobile.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f09177e4c99b61e00deaa8c579e01a7512784ed73b81caf51d62526e9ffd1501
description: Knowledge articles are available in the Salesforce apps for Android version 8.0 or later and iOS, version 10.0 or later. Learn what's different or not available in the app.
products:
  - Service Cloud
release: "264"
---
# Knowledge Limitations in the Salesforce Mobile App

Knowledge articles are available in the Salesforce apps for Android version 8.0 or later and iOS, version 10.0 or later. Learn what's different or not available in the app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Articles are supported in the Salesforce for Android apps version 8.0 or later and in the Salesforce for iOS apps, version 10.0 or later, with these limitations:

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:68.42105263157895%">
          <col style="width:15.789473684210526%">
          <col style="width:15.789473684210526%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d71156e63">Issue</th>
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d71156e66">Android Downloadable App, v8.0 or later </th>
            <th scope="col" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" id="d71156e69">iOS Downloadable App, v10.0 or later</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">Only published articles are available—not draft or archived articles.</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_t1q_d51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_t1q_d51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_wlp_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_wlp_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">Articles can't be created, edited, translated, or archived.</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_emj_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_emj_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_fr4_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_fr4_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">Articles can't be linked to cases. (But links that are set up from the desktop
              site can be viewed on the Related tab.)</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_fhk_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_fhk_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_w3l_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_w3l_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">Smart links aren’t supported.</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_knl_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_knl_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_c2k_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_c2k_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">Article ratings aren’t supported.</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_lcn_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_lcn_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_pz3_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_pz3_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">Tables are sometimes cut off on the right side when included in article rich
              text fields.</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_iyn_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_iyn_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">Compact layouts display the article type API name instead of the article type
              name. So users see the article type API name in the highlights area when viewing an
              article. </td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_scp_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_scp_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_kxh_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_kxh_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">When searching from the Articles home page, only articles in the user’s
              language are returned and only if that language is an active Knowledge language
              (from Setup, <span class="menucascade"><strong class="uicontrol">Customize</strong> | <strong class="uicontrol">Knowledge</strong> | <strong class="uicontrol">Knowledge Settings</strong></span>). To see articles in another language, users can change to an active
              Knowledge language. From <strong class="uicontrol">My Settings</strong>, use the Quick Find
              search box to locate the Language &amp; Time Zone page.</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_i3s_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_i3s_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_yyg_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_yyg_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">In global search, search results show articles in the language specified for
              the device, regardless of the active Knowledge language.</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_fxt_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_fxt_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">Filtering search results by data categories, article type, validation status,
              or language isn’t available.</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_rx5_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_rx5_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_vd2_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_vd2_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">In global search, articles don’t appear in the list of recent records.</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_y3w_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_y3w_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_y1d_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_y1d_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">
              <p>In global search results, search highlights and snippets don’t appear. </p>
              <p style="margin-bottom:0;">These
                features are available in all versions of the Salesforce mobile app when searching
                from the Articles home page.</p>
            </td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_qhx_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_qhx_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_pbc_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_pbc_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
          <tr class="">
            <td data-label="Issue" class="slds-cell-wrap" style="vertical-align:top;" headers="d71156e63 ">Knowledge articles aren’t available when accessing Experience Cloud sites via
              the Salesforce mobile app.</td>

            <td data-label="Android Downloadable App, v8.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e66 ">
              <a name="knowledge_limits_mobile__image_jvz_251_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_jvz_251_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

            <td data-label="iOS Downloadable App, v10.0 or later" class="slds-cell-wrap" style="text-align:center;vertical-align:top;" headers="d71156e69 ">
              <a name="knowledge_limits_mobile__image_lx1_f51_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="knowledge_limits_mobile__image_lx1_f51_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/red_dot.png" alt="red dot"></span>
            </td>

          </tr>
        </tbody>
      </table>