Add telephone links to Knowledge articles to let customers call support directly from Knowledge articles to get quick help.
Required Editions
| Available in Salesforce Classic and Lightning Experience. View supported editions. |
| User Permissions Needed | |
|---|---|
| To create articles: |
Manage Articles AND Read and Create in the user profile |
- Create or edit an article from the Knowledge tab or Article Management tab.
- In the Lightning Article Editor, click where you want to add the telephone link.
-
On the Link page, specify the telephone number in the
tel:+{country_code}{telephone_number}format. - Next, enter the display text, and set how to open your telephone link.
- Save your changes, then save the article.
You can also manually enter the telephone link in this format: <a
href="tel:+{country_code}{telephone_number}">+{country_code}
{telephone_number}</a> For example, <a href="tel:+4733378901">+47 333 78
901</a>.