---
schema_version: "1"
id: d28fb270fa5051b01f4fb530fee6ae14bdb1e7f035558439046edea327e6e76a
title: Insert Telephone Links into Articles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/knowledge_insert_telephone_links.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.knowledge_insert_telephone_links.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6f5c8a299d85c82b22cfb4ef5ba4205e9301604dde3286e7cb46a30cfd889071
description: Add telephone links to Knowledge articles to let customers ‌call support directly from Knowledge articles to get quick help.
products:
  - Service Cloud
release: "264"
---
# Insert Telephone Links into Articles

Add telephone links to Knowledge articles to let customers ‌call support directly from Knowledge articles to get quick help.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Salesforce Classic and Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d97467e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d97467e58 ">To create articles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d97467e58 ">
              <p dir="ltr">Manage Articles</p>
              <p dir="ltr">AND</p>
              <p style="margin-bottom:0;" dir="ltr">Read and Create in the user profile</p>
            </td>

          </tr>
        </tbody>
      </table>

1. Create or edit an article from the Knowledge tab or Article Management tab.
2. In the Lightning Article Editor, click where you want to add the telephone link.
3. On the Link page, specify the telephone number in the `tel:+{country_code}{telephone_number}` format.
4. Next, enter the display text, and set how to open your telephone link.
5. Save your changes, then save the article.

You can also manually enter the telephone link in this format: `<a href="tel:+{country_code}{telephone_number}">+{country_code} {telephone_number}</a>` For example, <a href="tel:+4733378901">+47 333 78 901</a>.